X2 "customer service" stated to me that they did not have a replacement box for me when I had a warranty inquiry. This stb has a 1 year warranty. They offered me a refund. They are selling these on ebay for 80 bux as we speak. I looked into the history and it has been selling for around 58-65$ since late August. I would bet that they just want to sell more at a higher price now instead of send me a replacement since I paid 49.95. Luckily mine is working right now but I am not exactly enthusiastic about their customer service department. hahaha