Quote Originally Posted by mountaineer View Post
I've never understood punishing the consumer for buying something. Go after the people selling them, YOU the manufacturer should know who is selling them legitimately and who isn't. Go after them. It is not our job as consumers to figure out what is or isn't a clone and who is or isn't illegitimately selling them. in fact why can't you buy from many manufacturers, Az included. Have to buy from someone else, who is an "authorized dealer". Who is one and who isn't. they don't update their sites very often etc. etc. Someone will sue them one day and win.
We are taking action against the unauthorised retailers selling them but regardless, we need to ensure that their customers can't take advantage of the technical support, firmware updates and warranty provided by AzBox Canada in collaboration with OpenSat Lda. for the Canadian market. As you know, there is a cost to provide these services and the only source of revenue to fund these comes from genuine receiver sales via authorised AzBox dealers.

Unauthorised AzBox clone manufacturers and dealers selling counterfeit products don't contribute at all, financially or otherwise, in order to support and further develop the AzBox brand and are essentially stealing from OpenSat and authorised distributors such as AzBox Canada since these units are using our firmware. If everyone purchased clones instead of authentic units, we would no longer have enough revenue to pay our software developers and firmware updates would cease.

Regardless of this, we fully agree that it's not the consumer's fault that they were misled in purchasing a clone unit which is why we are assisting anyone who purchased a counterfeit unit by providing a full 10 page report analysing pictures of their counterfeit unit with pictures of a reference authentic unit. The consumer can then use this report to file a claim with their credit card company to get their money back and or the authorities as the item purchased was not as described. (i.e. fraud as the clone sellers are advertising their units as authentic when they are clearly not).

Once the outcome of their claim is known, we then arrange for a discounted genuine unit from an authorised AzBox Canada dealer of either 20% off the regular price or 50% off the regular price if the consumer forfeits their counterfeit unit to AzBox Canada. Some credit card companies require the counterfeit unit to be shipped back to the seller even if they already refused to provide any sort of refund which is why we first have to wait for each claim's outcome before being able to provide a replacement genuine unit.

In order to ensure that you are purchasing an authentic AzBox unit in Canada, you may always check our website at [Only registered and activated users can see links. ] which contains a current listing of authorised dealers. Furthermore, we have recently created a dynamic logo which can be embedded besides each AzBox product sold online in order to confirm the status of each authorised dealer.


Best regards,

PwrSurge
AzBox Canada